The management competencies of the outsourcers is one of the key areas which firms in Australia really keep their tabs on. This is so because they consider the words, actions and people heading the management mirror that of the entire company. For that reason, it’s extremely essential that the key individuals (in telemarketing call centre) which they would befriend possess the needed skills and competencies.
The following checklist include some of the very vital must-have competencies which the management of outsourcers should possess.
- Establish connection with clients.
- Show ethical character and behavior.
- Foster employee growth and improvement.
- Be involved in strategic ideas and planning.
- Encourage transparent communication with everyone.
- Create networks and teams.