Like any business, you need to build trust between you and your prospects. This is especially true in lead generation, where your ability to generate good Australia B2B leads will depend on your ability to get them to trust you. And if we put this in terms of your sales managers handling the telemarketing calls, it is the same thing. You want to let them know that you are there for them, and that you believe that they have what it takes to generate profitable business leads for the firm. That requires trust between their team, themselves, and with you. So, how do you guide your managers to get it right?
- Know the whole story – in case something goes wrong, do not jump to conclusions yet. Ask for both sides of the story. Believe it or not, there are cases where both parties believe what they did was right, only to find out that they focused on the wrong thing.
- Give a suggestion – there is no need for you to direct the next step in the operation (except in totally bad cases). Actually, you can simply get your sales managers and their teams to figure out the answer themselves. In this way, you show them that you still trust their decision-making abilities.
- Get their unified agreement – once a solution has been formulated, it is up to you to get them to stick to it. It is not that hard a task. You just need to remind them of what they should do, and consistently follow-up their actions so that they will not be lost.
Simple tips they may be, but they do carry a big impact in sales lead generation.